Returns, Exchanges, & Cancellations has an easy 30 day return policy for new unopened items.

To start your return process please fill our our Returns Form or email us at [email protected]

Items purchased can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases.
Some products have different policies or requirements associated with them as noted.

  • We must be notified of the return within 30 days of your receipt of the product.
  • All returns must be in the original, factory-sealed packaging in the same condition that they were received.
  • Products that have been opened, tampered with, played with or altered will not be eligible for return.
  • If the return was due to an error of ours, we will accept responsibility for all shipping costs related to the return.
  • If the return is not due to an error of ours, the buyer accepts full responsibility for all shipping costs.
  • Package returned to us marked "Refused", "Undeliverable", or otherwise, may be subject to a re-stocking or re-delivery fee.

Please allow up to 5 business days to process your return/exchange after the item is received by our Returns Department.

Depending on your financial institution it may take 3-5 days for the refund to appear on your original payment method. Optionally, you can request to receive a store credit instantly upon receipt of your return.

Non-returnable Items Except as Required by Law

  • Food and consumable items.
  • Rewards points, gift cards and gift codes.
  • Digital codes and items with digital content.
  • Sealed cases of random assortments, blind bags, mystery packs, etc.

Special Circumstances

  • Seller Error
    If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.
  • Manufacturer Defect
    If you receive an item with a manufacturer's defect, please contact us within 30 days of receiving your order to arrange for a replacement.
  • Shipping Damage
    If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email [email protected] with photographs of the package and damaged contents.
  • Refused or Undeliverable Packages
    Packages returned because of purchaser error or refused delivery are subject to a re-stocking or re-delivery fee. Please make sure you have typed in the correct address before placing your order.


Orders may be canceled as long as they have not been processed - usually the next business day.

During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please contact Customer Service by if your order has not yet been processed and can still be canceled.

Back-orders can be canceled any time up until the item is in stock and your order has been processed.
Creation date: 7/11/2018 6:30 PM Jitbit Test User      Updated: 7/13/2018 3:47 PM Jitbit Test User